Free Testking CompTIA PD1-001 PDI+ Beta Exam Braindump
Free Testking CompTIA PD1-001 PDI+ Beta Exam Braindump
CompTIA PDI+ Beta Exam
Exam Number/Code : PD1-001
Exam Name : CompTIA PDI+ Beta Exam
PD1-001 Questions and Answers : 861 Q&As
PD1-001 Update Time: 2009-12-1
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Which of the following utilities could be used to determine a subnet mask?
A.PING
B.NSLOOKUP
C.TRACERT
D.IPCONFIG
Answer: D
A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem?
A.The new computer is printing to the wrong IP address.
B.The new computer is using the wrong protocol.
C.The driver port is not setup correctly.
D.The option has not been selected on the driver.
Answer: D
The technician servicing a MFP suspects that the fuser lamp may have failed. Which of the following steps will confirm this?
A.Hold the lamp up to the light to see if the filament is intact.
B.Replace the lamp with a new one.
C.Check the lamps continuity using an ohmmeter.
D.Plug the lamp directly into an outlet, bypassing the MFPs internal components.
Answer:
Which of the following is MOST likely a D-shaped, plastic part mounted on a drive shaft?
A.Gear
B.Bushing
C.Bearing
D.Cam
Answer: D
While troubleshooting a paper jam, the technician checks the service manual to determine which trays use the roller where the jam occurs. Which of the following general troubleshooting steps does this process describe?
A.Establishing theory of probable cause
B.Document the solution
C.Validation of the issue
D.Trying to recreate the problem
Answer: A
1. Which of the following functions is associated with the developer unit?
A.Supplies toner to the photoconductor
B.Charges the surface of the photoconductor
C.Writes the latent image on the photoconductor
D.Cleans the photoconductor
Answer: A
2. An encoder sensor typically detects:
A.paper position.
B.shaft rotation.
C.magnetic flux.
D.laser beam strength.
Answer: B
3. The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the
corporate office. The user complains of streaks on the received faxes while the internal self-prints are fine.
Which of the following should a technician recommend?
A.Clean the scanner glass on the distant machine.
B.Clean the scanner glass on the local machine.
C.Clean the printer head on the local machine.
D.Call the telephone company to increase the line signal level.
Answer: A
4. Which of the following stages in the laser print process attracts toner to the latent image on the
photoconductor?
A.Writing
B.Fusing
C.Development
D.Transfer
Answer: C
5. Which of the following would be the BEST process for the technician to follow when beginning to
diagnose a unit at a customers site?
A.Check the printers error log, and then inform the primary user what the issue is.
B.Go directly to the printer and investigate any issues that are found.
C.Investigate the printers status, then ask the primary user to write down what they think is wrong.
D.Gather information from the primary user, and then evaluate the printers condition.
Answer: D
6. Which of the following utilities could be used to determine a subnet mask?
A.PING
B.NSLOOKUP
C.TRACERT
D.IPCONFIG
Answer: D
7. How many CCDs are located in a single pass duplex ADF?
A.One
B.2
C.3
D.4
Answer: B
8. When is it advisable to dump the waste toner from a technicians service vacuum?
A.When it is full.
B.It is not recommended.
C.Before performing preventative maintenance.
D.After each call.
Answer: B
9. A customer has installed a new computer on their network. They can print to the printer but the option for
duplex printing is not available. All other computers have the option. Which of the following is the cause of
the problem?
A.The new computer is printing to the wrong IP address.
B.The new computer is using the wrong protocol.
C.The driver port is not setup correctly.
D.The option has not been selected on the driver.
Answer: D
10. A polygon mirror is part of which of the following assemblies?
A.Laser unit
B.Developer unit
C.Charge assembly
D.Fuser assembly
Answer: A
11. In which of the following sections of an MFP would a technician find a Xenon Lamp?
A.The paper feed section
B.The fuser section
C.The scanner section
D.The transfer section
Answer: C
12. During the photoconductor preparation step, residual charge can be removed by which of the following?
(Select TWO).
A.Pressure
B.Oil
C.Light
D.Gravity
E.Electrical Charge
Answer: CE
13. Which of the following components is part of the ink dispersion system?
A.Print Heads
B.Cleaning heads
C.Pickup Roller
D.Charge Assembly
Answer: A
14. The proper safety guidelines for handling any device specific consumables can be found in which of the
following documentation?
A.Material Safety Data Sheets
B.Installation Guides
C.Consumer Reports
D.Devices Parts Catalog
Answer: A
15. A customer is concerned about excessive media jamming in their device. Which of the following is the
FIRST thing a technician should check?
A.Media feed rollers
B.Cassette drawers
C.Fusing section
D.Device log data
Answer: D
16. The polygon mirror is located in which of the following components?
A.Developer unit
B.Scanner unit
C.Fuser unit
D.Laser unit
Answer: D
17. Which of the following is the purpose of a torque limiter in a roller?
A.To reduce wear and tear on rollers.
B.To provide resistance but still allow some slippage.
C.To limit the amount of movement by media.
D.To make it easier to replace rollers.
Answer: B
18. Using the CMYK color model, the color purple is produced by combining cyan and which other color?
A.Green
B.Magenta
C.Yellow
D.Black
Answer: B
19. Which of the following is a reason black toner is used in color printers?
A.It decreases the print speed in color laser printers.
B.It prevents moir patterns when printing color photographs.
C.It reduces the cost per page when printing gray scale documents.
D.It makes the color toner resistant to smudging when wet.
Answer: C
20. A technician is troubleshooting a network connectivity issue on a MFD and would like to eliminate the
possibility of another device on the network having the same IP address. The technician should:
A.disconnect the MFD and ping the IP address.
B.disconnect the MFD and ping the subnet mask.
C.disconnect the MFD and ping the loopback address.
D.run the ipconfig command from the command prompt.
Answer: A
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1. Everyday around lunch time there is network latency on the Windows proxy server 10.1.1.7. Which of the
following network utilities can a technician run in order to determine the severity of the latency?
A. arp -t 10.1.1.7
B. tracert -t 10.1.1.7
C. ping -t 10.1.1.7
D. nbtstat -t 10.1.1.7
Answer: C
2. All the workstations at a company have a static IP address. A newly deployed workstation is unable to
connect to the company intranet server using an Internet browser. The technician can ping the intranet
servers IP address. The MOST likely cause of this is an incorrect:
A. VLAN.
B. IP address on the new workstation.
C. DNS server setting on the client.
D. gateway setting on the client.
Answer: C
3. A 100 pair cable is typically used to connect:
A. telephony distribution.
B. businesses with more than 75 computers.
C. security cameras.
D. computer labs with more than 20 computers.
Answer: A
4. Which of the following software types would BEST be used at identifying and reacting to an attack by
shutting down a port or dropping certain types of packets?
A. IDS
B. Packet sniffer
C. IPS
D. Port scanner
Answer: C
5. Which of the following features of a switch will allow two switches to pass network information?
A. Trunking
B. Disabling the routing protocols
C. Port speeds
D. PoE
Answer: A
6. Which of the following network protocols allows for automated alerts and reports on network devices?
A. SNMP
B. IGMP
C. SMTP
D. TLS
Answer: A
7. Which of the following networks has the LEAST likelihood of collisions?
A. Mesh
B. Ring
C. Star
D. Bus
Answer: B
8. Ensuring that data is transmitted securely over an IP network is the main purpose of:
A. Telnet.
B. FTP.
C. SIP.
D. TLS.
Answer: D
9. Convert the following binary string to its dotted decimal address:
11000000.10101000.01100011.00011010
A. 192.168.99.26
B. 192.168.101.26
C. 192.168.101.34
D. 192.168.99.34
Answer: A
10. Which of the following network services is responsible for mapping names to IP addresses?
A. DHCP
B. DNS
C. IMAP4
D. Telnet
Answer: B
11. A 66 block is typically connected to the telecommunication company through which of the following
types of cable?
A. CAT6
B. 25 pair
C. Fiber optic
D. 100 pair
Answer: B
12. Which of the following is correct when converting 192 to binary?
A. 11000000
B. 00110000
C. 00001100
D. 00000011
Answer: A
13. An active/passive server cluster in which only one server is active and handling requests, is an example
of which of the following network performance optimization?
A. QoS
B. Load balancing
C. Traffic shaping
D. High availability
Answer: D
14. Which of the following ipconfig switches will display when the lease was obtained?
A. /displaydns
B. /renew
C. /all
D. /release
Answer: C
15. A technician is asked to re-terminate a wall jack that has become loose. Upon looking at the wiring, the
technician notices that it was originally wired as 568A. The company implemented a policy stating that all
cable terminations should adhere to the 568B standard. With this in mind the technician should:
A. run a new cable and terminate both ends to the 568B standard.
B. re-terminate the loose end of the cable to the 568B standard.
C. re-terminate both ends of the cable to the 568B standard.
D. re-terminate the non-loose end of the cable to the 568B standard.
Answer: C
16. A network device that is used to connect multiple devices without segmenting a network is a:
A. hub.
B. router.
C. switch.
D. bridge.
Answer: A
17. An administrator is using a packet analyzer across a single switch but is only receiving partial packet
information. Which of the following would need to be implemented on the switch for the administrator?
A. VLAN
B. Port authentication
C. Spanning tree
D. Port mirroring
Answer: D
18. 100Base-TF uses which of the following types of cabled medium?
A. Ethernet implementation over fiber
B. Ethernet implementation over coaxial
C. Ethernet implementation over ThickNet
D. Ethernet implementation over ThinNet
Answer: A
19. The 66 block termination point is:
A. IEEE 1394 compliant.
B. CAT6 compliant.
C. coaxial compliant.
D. CAT3 compliant.
Answer: D
20. Which of the following protocols is used to access files on a remote server?
A. FTP
B. NTP
C. SIP
D. ARP
Answer: A
21. A user reports that when the phone rings in their house the wireless on their laptops becomes
disconnected. Which of the following BEST describes the issue?
A. The cordless phones are plugged into same outlet as the router
B. The cordless phones are 5.8Ghz which interferes with wireless
C. The cordless phones are 2.4Ghz which interferes with wireless
D. The cordless phones are plugged into the RJ-11 jack
Answer: C
22. After a technician came out and installed a new wireless router, one of the wired workstations began
having problems connecting to the file server. This is only an intermittent problem. Which of the following
actions will the technician MOST likely perform to resolve this problem?
A. Change the router’s SSID.
B. Move the router’s location.
C. Check user permissions.
D. Check the cable ends.
Answer: D
23. Which of the following BEST explains the purpose of a DMZ?
A. To create a security zone that allows public traffic but is isolated from the private network.
B. To separate a security zone for a VPN.
C. To create a security zone that allows private traffic but is isolated from the public network.
D. To separate a security zone for an IPS.
Answer: A
24. Which of the following network protocols is needed to ensure that users can type in a FQDN instead of
the IP address?
A. DNS
B. FTP
C. WINS
D. IMAP4
Answer: A
25. The optimal transmission speed for a CAT5 network cable in a main distribution frame (MDF) is:
A. 1Mbps.
B. 10Mbps.
C. 100Mbps.
D. 1000Mbps.
Answer: C
26. A technician wants to remotely log into an office computer using remote desktop. The technician needs
to do this in a secure manner. Which of the following would accomplish this?
A. VPN
B. Tagged packets
C. VLAN
D. Telnet
Answer: A
27. A network with multiple devices needs to have a smaller broadcast domain while working with a small
budget. Which of the following is the BEST solution?
A. Assign static IPs.
B. Implement more hubs.
C. Implement more switches.
D. Create VLANs.
Answer: D
28. While reviewing a firewall policy, a network administrator notices a large block of addresses are denied
without comment. Given that the blocked address range is from 224.0.0.0 to 239.255.255.255, which of the
following group of addresses does this specify?
A. Asia-pacific addresses
B. RFC1918 private addresses
C. Multicast addresses
D. Unused private addresses
Answer: C
29. A DHCP enabled computer on the network has been unplugged from the network for a week. In the
mean time, several other computers were added to the network. When plugging the computer back into the
network the computer is unable to reach network resources. Which of the following is the MOST likely
cause?
A. The DHCP scope needs to be redefined.
B. The DHCP pool limit has been reached.
C. The IP address lease has expired on the DHCP server.
D. The DHCP server needs to be restarted.
Answer: B
30. An IDS is used for which of the following purpose?
A. Monitors inbound and outbound network connections in order to identify suspicious activity.
B. Monitors inbound and outbound network connections in order to prevent suspicious activity.
C. Controls inbound and outbound connections to prevent unauthorized access to the Internet.
D. Controls inbound and outbound connections in a network device by command lines.
Answer: A
Testking CompTIA pk0-002 Project+ Certification Exam Questions
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1. An organization is faced with choosing from a number of projects and creates an evaluation matrix.
Which of the following criteria is likely to be the LEAST important?
A. Cost
B. Degree of Change within business
C. Alignment to business needs
D. Training
Answer: D
2. A charge for the rental of a room that will be used for a project meeting is an example of which of the
following kind of cost?
A. Unavoidable
B. Fixed
C. Variable
D. Unforeseen
Answer: B
3. Which of the following processes is MOST significant to meeting quality management objectives?
A. Inspection
B. Trend analysis
C. Quality audits
D. Planning
Answer: D
4. When confronted with three widely varying bids for a subcontracted task, before using what appears to
be a very low bid to develop a project budget the team should:
A. perform an earned value analysis to determine progress payments to the vendor.
B. add a contingency float to the project budget.
C. reject the low bid if it appears that the vendor is trying to “buy the job”.
D. perform risk analysis for the scenario and develop contingencies for those risks determined to carry a
significant, negative expected impact.
Answer: D
5. A project manager can capture the lessons learned from the project to be used during future projects by:
A. reviewing the closure management plan results one year after the project is completed.
B. calculating the final cost and schedule variance after all project work has been completed.
C. conducting a debriefing meeting with the project team members prior to disbanding the team.
D. conducting a satisfaction survey of the end users six months after the end of the project.
Answer: C
6. Which of the following should approve the comprehensive project plan?
A. Subject Matter Experts (SMEs)
B. Sponsors
C. Vendors
D. End users
Answer: B
7. A team member repeatedly reports late for work. Which of the following would be the BEST way for the
project manager to address this problem?
A. Meet with the team member and remind the team member of expected hours
B. Inform the team member that action will be taken if the team member is late once more
C. Ask the team member why the team member has difficulty coming to work on time
D. Initiate disciplinary action against the team member for repeated violation of policy
Answer: C
8. A large organization is planning for a project that will involve different tasks to be performed at several
geographic locations. The project manager creates a work breakdown structure (WBS) that lists the
locations to be included and then specifies the tasks to be performed at each location. Each task is then
organized into sub-tasks relating to one work element. Which of the following BEST describes the level in
the WBS when milestones are assigned?
A. Sub-task
B. Project
C. Location
D. Task
Answer: C
9. A large company has a project document repository containing documentation for every project
conducted. When setting up a document repository, it would be MOST important to ensure that the
repository:
A. be secure, maintained and have user access audited.
B. contain emergency contact information for all project stakeholders.
C. have approval of the project stakeholders.
D. be remotely accessible in event of a disaster.
Answer: A
10. Which of the following BEST describes components that should be considered as part of a projects
quality management plan? (Select TWO).
A. Formal testing procedures
B. List of internal and external dependencies
C. Functionality checklist
D. Change management plan
E. Consensus on project scope
Answer: AC
11. A project manager is in the planning phase for a medium-sized project with team members located at
three separate sites. Potential difficulties with keeping team members informed and updated should be
addressed in the:
A. project charter.
B. kick-off meeting.
C. scope management plan.
D. communications management plan.
Answer: D
12. When can a project manager be certain that the statement of work (SOW) document is complete?
A. After the system users, managers, and sponsors have reviewed and approved the work document
B. After the project sponsor has accepted the SOW, and the project is within the proposed budget
C. When consensus has been reached by the project manager and the sponsor that project criteria are
reasonable
D. After the project manager and the sponsor understand and agree that project objectives will be met by
the SOW
Answer: D
13. The sponsor on a key enterprise project wants to get started right away. Which of the following is the
MOST important for the project manager to have before starting?
A. Formal signoff of the project charter
B. Project cost including detailed budget
C. Detailed project scope
D. Projected project duration
Answer: A
14. The project team has been working to complete the scope definition and is presenting the scope
statement to the sponsor. The customer asks for changes. As the project manager, which is the BEST
approach?
A. Listen to the request and indicate more resources will be required in order to complete the project on the
same date
B. Accept the changes and go away to come back with a changed scope statement
C. Indicate that the time line for the project to deliver will be extended
D. Outline the impacts of change on meeting the project objectives using scope, time and cost change
examples
Answer: D
15. Which of the following is an effective outcome of a change management process?
A. Minimizes productivity loss during the project
B. Strictly prohibits any change of scope during the entire project
C. Encourages frequent change during the project life cycle
D. Balances project risk and cost
Answer: A
16. The project sponsor is responsible for:
A. both project funding and outcome.
B. neither project funding nor outcome.
C. project funding but not outcome.
D. project outcome but not funding.
Answer: A
17. Which of the following communication techniques would BEST improve stakeholders’ understanding of
the project?
A. Executive e-mail to all staff on project objectives and desired outcomes
B. Executive meetings with stakeholders to explain the project objectives and desired outcomes
C. Town hall meetings with project team providing information and stakeholders having the ability to ask
questions
D. Stakeholder representation on the project management team
Answer: C
18. Which of the following would be detailed in the project planning document(s) with respect to the project
manager?
A. How performance will be evaluated
B. Technical certifications held
C. Vacation schedule
D. Names of the project team members
Answer: A
19. Project sponsors have the greatest influence on the scope, quality, duration and cost of a project during
which phase?
A. Planning phase
B. Execution phase
C. Close Out phase
D. Development phase
Answer: A
20. While reviewing the progress of a given project during a weekly project team meeting, the project
manager recognizes the team is running behind schedule. The project manager realizes it is still early in
the life cycle and realizes that this project cannot run late. Which control mechanism or method can the
project manager use to still get the project completed on time without over-scheduling resources?
A. Use an activity network method to determine critical path and slack
B. Use a critical path method (CPM) to determine critical path and slack
C. Use a program evaluation and review technique (PERT) chart to determine critical path and slack
D. Use a Gantt chart and resource histogram to determine critical path, slack and resource loadings
Answer: D
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Microsoft Exam 70-561 TS: Microsoft .NET Framework 3.5, ADO.NET Application Development
Candidates for this exam use Microsoft Visual Studio to develop data-access portions of applications. Candidates should have a minimum of two to three years of experience developing Web, Windows, or distributed applications by using the Microsoft .NET Framework.
Connecting to Data Sources (12 percent)
Manage connection strings. May include but is not limited to: using the ConnectionStringBuilder; leveraging the ConfigurationManager; protecting the connection string; using Security Support Provider Interface (SSPI) or SQL Server authentication; correctly addressing the SQL Server instance; managing “User Instance” and AttachDBfilename
Manage connection objects. May include but is not limited to: managing connection state, managing connection pool; implementing persistent data connections; implementing Multiple Active Result Sets (MARS); encrypting and decrypting data
Work with data providers. May include but is not limited to: limitations, behaviors, performance, installation issues, deployment issues; ODBC, Microsoft OLE DB, SqlClient, managed providers, third-party providers, native providers
Connect to a data source by using a generic data access interface. May include but is not limited to: System.Data.Common namespace classes
Handle and diagnose database connection exceptions. May include but is not limited to: implementing try/catch handlers
Selecting and Querying Data (22 percent)
Build command objects. May include but is not limited to: building Parameters collections; using input and output parameters and return values; selecting an appropriate CommandType action; selecting an appropriate Execute method; using the CommandBuilder class; choosing appropriate CommandBehavior
Query data from data sources. May include but is not limited to: writing queries to solve assigned problems; implementing data paging; sorting, filtering, and aggregating data
Retrieve data source data by using the DataReader. May include but is not limited to: retrieving data from SELECT statements; retrieving data from stored procedures; working with multiple result sets
Manage data by using the DataAdapter or the TableAdapter. May include but is not limited to: retrieving data from SELECT statements; retrieving data from stored procedures; working with multiple result sets; working with JOIN products; creating updatable DataAdapters and TableAdapters; modifying TableAdapter Fill methods
Execute an asynchronous query. May include but is not limited to: handling asynchronous events
Handle special data types. May include but is not limited to: Binary Large Objects (BLOBs); Filestream, Spatial, Table Value Parameters
Query data sources by using LINQ. May include but is not limited to: extended method; CLR delegate; lambda expressions; classes of the System.LINQ.Expressions namespace
Manage exceptions when selecting data. May include but is not limited to: identifying and resolving syntax errors; security exceptions
Modifying Data (24 percent)
Manage transactions. May include but is not limited to: selecting an appropriate transaction isolation level; participating in local transactions; participating in distributed transactions; using declarative transactions
Manage data integrity. May include but is not limited to: cascading updates or cascading deletes; auto number management; server-generated value management; client-side data validation; business rules, constraints
Update data. May include but is not limited to: update data by using stored procedures; update dataSets to data source; managing concurrency
Manage exceptions when modifying data. May include but is not limited to: resolve exceptions from data integrity, constraint, or referential integrity violations; data locking conflicts; data collision issues
Transform data by using LINQ. May include but is not limited to: aggregation operators; JOIN operator, QUERY operator, LIKE, etc.
Synchronizing Data (15 percent)
Monitor event notifications. May include but is not limited to: implement notifications by using SqlDependency or SqlNotificationRequest
Cache data. May include but is not limited to: SqlCacheDependency, Local Data Cache
Manage update conflicts between online data and offline data.
Partition data for synchronization.
Implement Synchronization Services. May include but is not limited to: SyncAgent, SyncTable, ClientSyncProvider, ServerSyncProvider, SyncAdapter
Working with Disconnected Data (16 percent)
Manage occasionally connected data.
Programmatically create data objects. May include but is not limited to: DataTable; DataSet
Work with untyped DataSets and DataTables. May include but is not limited to: populating a DataSet or DataTable
Expose a DataTableReader from a DataTable or from a DataSet.
Work with strongly typed DataSets and DataTables.
Object Relational Mapping by Using the Entity Framework (11 percent)
Define and implement an Entity Data Model. May include but is not limited to: mapping schemas and storage metadata; EDM Generator
Query data by using Object Services. May include but is not limited to: querying data as objects and shaping results; working with objects; managing the Object Context; customizing objects
Map data by using the Entity SQL Language. May include but is not limited to: manually define mapping files; execute an Entity SQL Query by using EntityCommand
Access entity data by using the EntityClient Provider. May include but is not limited to: managing EntityConnection; creating EntityCommand; executing a query by using EntityDataReader; managing EntityTransaction
1.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.
Youneedtoensurethattheapplicationcanconnecttoanytypeofdatabase.
Whatshouldyoudo?
A.Setthedatabasedrivernameintheconnectionstringoftheapplication,andthencreatetheconnection
objectinthefollowingmanner.
DbConnectionconnection=newOdbcConnection(connectionString);
B.Setthedatabaseprovidernameintheconnectionstringoftheapplication,andthencreatethe
connectionobjectinthefollowingmanner.
DbConnectionconnection=newOleDbConnection(connectionString);
C.Createtheconnectionobjectinthefollowingmanner.
DbProviderFactoryfactory=DbProviderFactories.GetFactory(”System.Data.Odbc”);
DbConnectionconnection=factory.CreateConnection();
D.Createtheconnectionobjectinthefollowingmanner.
DbProviderFactoryfactory=DbProviderFactories.GetFactory(databaseProviderName);
DbConnectionconnection=factory.CreateConnection();
Answer:D
2.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.
Youneedtoensurethattheapplicationcanconnecttoanytypeofdatabase.
Whatshouldyoudo?
A.Setthedatabasedrivernameintheconnectionstringoftheapplication,andthencreatetheconnection
objectinthefollowingmanner.
DimconnectionAsDbConnection=_NewOdbcConnection(connectionString)
B.Setthedatabaseprovidernameintheconnectionstringoftheapplication,andthencreatethe
connectionobjectinthefollowingmanner.
DimconnectionAsDbConnection=_NewOleDbConnection(connectionString)
C.Createtheconnectionobjectinthefollowingmanner.
DimfactoryAsDbProviderFactory=_DbProviderFactories.GetFactory(”System.Data.Odbc”)
DimconnectionAsDbConnection=_factory.CreateConnection()
D.Createtheconnectionobjectinthefollowingmanner.
DimfactoryAsDbProviderFactory=_DbProviderFactories.GetFactory(databaseProviderName)
DimconnectionAsDbConnection=factory.CreateConnection()
Answer:D
3.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.The
applicationconnectstoaMicrosoftSQLServer2005database.
TheapplicationthrowsanexceptionwhentheSQLConnectionobjectisused.
Youneedtohandletheexception.
Whichcodesegmentshouldyouuse?
A.try
{
if(null!=conn)
conn.Close();
//codeforthequery
}
catch(Exceptionex)
{
//handleexception
}
finally
{
if(null==conn)
conn.Open();
}
B.try
{
conn.Close();
//codeforthequery
}
catch(Exceptionex)
{
//handleexception
}
finally
{
if(null!=conn)
conn.Open();
}
C.try
{
conn.Open();
//codeforthequery
}
catch(Exceptionex)
{
//handleexception
}
finally
{
if(null!=conn)
conn.Close();
}
D.try
{
conn.Open();
//codeforthequery
}
catch(Exceptionex)
{
//handleexception
}
finally
{
if(null==conn)
conn.Close();
}
Answer:C
4.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.The
applicationconnectstoaMicrosoftSQLServer2005database.
TheapplicationthrowsanexceptionwhentheSQLConnectionobjectisused.
Youneedtohandletheexception.
Whichcodesegmentshouldyouuse?
A.Try
IfconnIsNotNothingThen
conn.Close()
codeforthequery
EndIf
CatchexAsException
‘handleexception
Finally
IfconnIsNothingThen
conn.Open()
EndIf
EndTry
B.Try
‘codeforthequery
conn.Close()
CatchexAsException
‘handleexception
Finally
IfconnIsNotNothingThen
conn.Open()
EndIf
EndTry
C.Try
‘codeforthequery
conn.Open()
CatchexAsException
‘handleexception
Finally
IfconnIsNotNothingThen
conn.Close()
EndIf
EndTry
D.Try
‘codeforthequery
conn.Open()
CatchexAsException
‘handleexception
Finally
IfconnIsNothingThen
conn.Close()
EndIf
EndTry
Answer:C
5.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.The
applicationconnectstoaMicrosoftSQLServer2005database.
Youneedtoseparatethesecurity-relatedexceptionsfromtheotherexceptionsfordatabaseoperationsat
runtime.
Whichcodesegmentshouldyouuse?
A.catch(System.Security.SecurityExceptionex)
{
//Handlealldatabasesecurityrelatedexceptions.
}
B.catch(System.Data.SqlClient.SqlExceptionex)
{
for(inti=0;i
//Handlealldatabasesecurityrelatedexceptions.
}
else{
//Handleotherexceptions
}
}
}
C.catch(System.Data.SqlClient.SqlExceptionex)
{
for(inti=0;i
//Handlealldatabasesecurityrelatedexceptions.
}
else{
//Handleotherexceptions
}
}
}
D.catch(System.Data.SqlClient.SqlExceptionex)
{
for(inti=0;i
//Handlealldatabasesecurityrelatedexceptions.
}
else{
//Handleotherexceptions
}
}
}
Answer:B
6.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.The
applicationconnectstoaMicrosoftSQLServer2005database.
Youneedtoseparatethesecurity-relatedexceptionsfromtheotherexceptionsfordatabaseoperationsat
runtime.
Whichcodesegmentshouldyouuse?
A.CatchexAsSystem.Security.SecurityException
'Handlealldatabasesecurityrelatedexceptions.
EndTry
B.CatchexAsSystem.Data.SqlClient.SqlException
ForiAsInteger=0Toex.Errors.Count-1
Ifex.Errors(i).[Class].ToString()="14"Then
'Handlealldatabasesecurityrelatedexceptions.
Else
'Handleotherexceptions
EndIf
Next
EndTry
C.CatchexAsSystem.Data.SqlClient.SqlException
ForiAsInteger=0Toex.Errors.Count-1
Ifex.Errors(i).Number=14Then
'Handlealldatabasesecurityrelatedexceptions.
Else
'Handleotherexceptions
EndIf
Next
EndTry
D.CatchexAsSystem.Data.SqlClient.SqlException
ForiAsInteger=0Toex.Errors.Count-1
Ifex.Errors(i).Message.Contains("Security")Then
'Handlealldatabasesecurityrelatedexceptions.
Else
'Handleotherexceptions
EndIf
Next
EndTry
Answer:B
7.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.The
applicationconnectstoaMicrosoftSQLServer2005database.
Youwritethefollowingcodesegment.
stringqueryString="SelectName,Agefromdbo.Table_1";
SqlCommandcommand=newSqlCommand(queryString,(SqlConnection)connection));
Youneedtogetthevaluethatiscontainedinthefirstcolumnofthefirstrowoftheresultsetreturnedbythe
query.
Whichcodesegmentshouldyouuse?
A.varvalue=command.ExecuteScalar();
stringrequiredValue=value.ToString();
B.varvalue=command.ExecuteNonQuery();
stringrequiredValue=value.ToString();
C.varvalue=command.ExecuteReader(CommandBehavior.SingleRow);
stringrequiredValue=value[0].ToString();
D.varvalue=command.ExecuteReader(CommandBehavior.SingleRow);
stringrequiredValue=value[1].ToString();
Answer:A
8.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.The
applicationconnectstoaMicrosoftSQLServer2005database.
Youwritethefollowingcodesegment.
DimqueryStringAsString="SelectName,Agefromdbo.Table_1"
DimcommandAsNew_SqlCommand(queryString,DirectCast(connection,SqlConnection))
Youneedtogetthevaluethatiscontainedinthefirstcolumnofthefirstrowoftheresultsetreturnedbyth
query.
Whichcodesegmentshouldyouuse?
A.DimvalueAsObject=command.ExecuteScalar()
DimrequiredValueAsString=value.ToString()
B.DimvalueAsInteger=command.ExecuteNonQuery()
DimrequiredValueAsString=value.ToString()
C.DimvalueAsSqlDataReader=_command.ExecuteReader(CommandBehavior.SingleRow)
DimrequiredValueAsString=value(0).ToString()
D.DimvalueAsSqlDataReader=_command.ExecuteReader(CommandBehavior.SingleRow)
DimrequiredValueAsString=value(1).ToString()
Answer:A
9.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.The
applicationconnectstoaMicrosoftSQLServer2005database.
Youwritethefollowingcodesegment.(Linenumbersareincludedforreferenceonly.)
01using(SqlConnectionconnection=new
SqlConnection(connectionString)){
02SqlCommandcmd=newSqlCommand(queryString,connection);
03connection.Open();
04
05while(sdrdr.Read()){
06//usethedatainthereader
07}
08}
YouneedtoensurethatthememoryisusedefficientlywhenretrievingBLOBsfromthedatabase.
Whichcodesegmentshouldyouinsertatline04?
A.SqlDataReadersdrdr=cmd.ExecuteReader();
B.SqlDataReadersdrdr=cmd.ExecuteReader(CommandBehavior.Default);
C.SqlDataReadersdrdr=cmd.ExecuteReader(CommandBehavior.SchemaOnly);
D.SqlDataReadersdrdr=cmd.ExecuteReader(CommandBehavior.SequentialAccess);
Answer:D
10.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.The
applicationconnectstoaMicrosoftSQLServer2005database.
Youwritethefollowingcodesegment.(Linenumbersareincludedforreferenceonly.)
01UsingconnectionAsNewSqlConnection(connectionString)
02DimcmdAsNewSqlCommand(queryString,connection)
03connection.Open()
04
05Whilesdrdr.Read()
06'usethedatainthereader
07EndWhile
08EndUsing
YouneedtoensurethatthememoryisusedefficientlywhenretrievingBLOBsfromthedatabase.
Whichcodesegmentshouldyouinsertatline04?
A.DimsdrdrAsSqlDataReader=_cmd.ExecuteReader()
B.DimsdrdrAsSqlDataReader=_cmd.ExecuteReader(CommandBehavior.[Default])
C.DimsdrdrAsSqlDataReader=_cmd.ExecuteReader(CommandBehavior.SchemaOnly)
D.DimsdrdrAsSqlDataReader=_cmd.ExecuteReader(CommandBehavior.SequentialAccess)
Answer:D
11.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.The
applicationconnectstoaMicrosoftSQLServer2005database.
Youwritethefollowingcodesegment.
stringquery="SelectEmpNo,EmpNamefromdbo.Table_1;
selectName,Agefromdbo.Table_2";
SqlCommandcommand=newSqlCommand(query,connection);
SqlDataReaderreader=command.ExecuteReader();
Youneedtoensurethattheapplicationreadsalltherowsreturnedbythecodesegment.
Whichcodesegmentshouldyouuse?
A.while(reader.NextResult())
{
Console.WriteLine(String.Format("{0},{1}",reader[0],reader[1]));
reader.Read();
}
B.while(reader.Read())
{
Console.WriteLine(String.Format("{0},{1}",reader[0],reader[1]));
reader.NextResult();
}
C.while(reader.Read())
{
Console.WriteLine(String.Format("{0},{1}",reader[0],reader[1]));
}
reader.NextResult();
while(reader.Read())
{
Console.WriteLine(String.Format("{0},{1}",reader[0],reader[1]));
}
D.while(reader.NextResult())
{
Console.WriteLine(String.Format("{0},{1}",reader[0],reader[1]));
}
reader.Read();
while(reader.NextResult())
{
Console.WriteLine(String.Format("{0},{1}",reader[0],reader[1]));
}
Answer:C
12.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.The
applicationconnectstoaMicrosoftSQLServer2005database.
Youwritethefollowingcodesegment.
DimqueryAsString=_"SelectEmpNo,EmpNamefromdbo.Table_1;"+_"selectName,Agefrom
dbo.Table_2"
DimcommandAsNewSqlCommand(query,connection)
DimreaderAsSqlDataReader=command.ExecuteReader()
Youneedtoensurethattheapplicationreadsalltherowsreturnedbythecodesegment.
Whichcodesegmentshouldyouuse?
A.Whilereader.NextResult()
Console.WriteLine([String].Format("{0},{1}",reader(0),reader(1)))
reader.Read()
EndWhile
B.Whilereader.Read()
Console.WriteLine([String].Format("{0},{1}",reader(0),reader(1)))
reader.NextResult()
EndWhile
C.Whilereader.Read()
Console.WriteLine([String].Format("{0},{1}",reader(0),reader(1)))
EndWhile
reader.NextResult()
whilereader.Read()
Console.WriteLine([String].Format("{0},{1}",reader(0),reader(1)))
EndWhile
D.Whilereader.NextResult()
Console.WriteLine([String].Format("{0},{1}",reader(0),reader(1)))
EndWhile
reader.Read()
whilereader.NextResult()
Console.WriteLine([String].Format("{0},{1}",reader(0),reader(1)))
EndWhile
Answer:C
13.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.
TheapplicationhasaDataTableobjectnamedOrderDetailTable.Theobjecthasthefollowingcolumns:
ID
OrderID
ProductID
Quantity
LineTotal
TheOrderDetailTableobjectispopulatedwithdataprovidedbyabusinesspartner.Someoftherecords
containanullvalueintheLineTotalfieldand0intheQuantityfield.
Youwritethefollowingcodesegment.(Linenumbersareincludedforreferenceonly.)
01DataColumncol=newDataColumn("UnitPrice",typeof(decimal));
02
03OrderDetailTable.Columns.Add(col);
YouneedtoaddaDataColumnnamedUnitPricetotheOrderDetailTableobject.
Whichlineofcodeshouldyouinsertatline02?
A.col.Expression="LineTotal/Quantity";
B.col.Expression="LineTotal/ISNULL(Quantity,1)";
C.col.Expression="LineTotal.Value/ISNULL(Quantity.Value,1)";
D.col.Expression="iif(Quantity>0,LineTotal/Quantity,0)”;
Answer:D
14.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.
TheapplicationhasaDataTableobjectnamedOrderDetailTable.Theobjecthasthefollowingcolumns:
ID
OrderID
ProductID
Quantity
LineTotal
TheOrderDetailTableobjectispopulatedwithdataprovidedbyabusinesspartner.Someoftherecords
containanullvalueintheLineTotalfieldand0intheQuantityfield.
Youwritethefollowingcodesegment.(Linenumbersareincludedforreferenceonly.)
01DimcolAsNewDataColumn(”UnitPrice”,GetType(Decimal))
02
03OrderDetailTable.Columns.Add(col)
YouneedtoaddaDataColumnnamedUnitPricetotheOrderDetailTableobject.
Whichlineofcodeshouldyouinsertatline02?
A.col.Expression=”LineTotal/Quantity”
B.col.Expression=”LineTotal/ISNULL(Quantity,1)”
C.col.Expression=”LineTotal.Value/ISNULL(Quantity.Value,1)”
D.col.Expression=”iif(Quantity>0,LineTotal/Quantity,0)”
Answer:D
YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.
TheapplicationcontainsaTextBoxcontrolnamedtxtProductID.Theapplicationwillreturnalistofactive
productsthathavetheProductIDfieldequaltothetxtProductID.Textproperty.
Youwritethefollowingcodesegment.(Linenumbersareincludedforreferenceonly.)
01privateDataSetGetProducts(SqlConnectioncn){
02SqlCommandcmd=newSqlCommand();
03cmd.Connection=cn;
04SqlDataAdapterda=newSqlDataAdapter(cmd);
05DataSetds=newDataSet();
06
07da.Fill(ds);
08returnds;
09}
YouneedtopopulatetheDataSetobjectwithproductrecordswhileavoidingpossibleSQLinjection
attacks.
Whichcodesegmentshouldyouinsertatline06?
A.cmd.CommandText=string.Format(”sp_sqlexec’SELECTProductID,
NameFROMProductWHEREProductID={0}ANDIsActive=1′”,txtProductID.Text);
B.cmd.CommandText=string.Format(”SELECTProductID,NameFROM
ProductWHEREProductID={0}ANDIsActive=1″,txtProductID.Text);
cmd.Prepare();
C.cmd.CommandText=string.Format(”SELECTProductID,NameFROM
ProductWHEREProductID={0}ANDIsActive=1″,txtProductID.Text);
cmd.CommandType=CommandType.TableDirect;
D.cmd.CommandText=”SELECTProductID,NameFROMProductWHERE
ProductID=@productIDANDIsActive=1″;
cmd.Parameters.AddWithValue(”@productID”,txtProductID.Text);
Answer:D
18.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.
TheapplicationcontainsaTextBoxcontrolnamedtxtProductID.Theapplicationwillreturnalistofactive
productsthathavetheProductIDfieldequaltothetxtProductID.Textproperty.
Youwritethefollowingcodesegment.(Linenumbersareincludedforreferenceonly.
01PrivateFunctionGetProducts(ByValcn_
AsSqlConnection)AsDataSet
02DimcmdAsNewSqlCommand()
03cmd.Connection=cn
04DimdaAsNewSqlDataAdapter(cmd)
05DimdsAsNewDataSet()
06
07da.Fill(ds)
08Returnds
09EndFunction
YouneedtopopulatetheDataSetobjectwithproductrecordswhileavoidingpossibleSQLinjection
attacks.
Whichcodesegmentshouldyouinsertatline06?
A.cmd.CommandText=_
String.Format(”sp_sqlexec’SELECTProductID,”+_
“NameFROMProductWHEREProductID={0}ANDIsActive=1′”,_
txtProductID.Text)
B.cmd.CommandText=_
String.Format(”SELECTProductID,”+_
“NameFROMProductWHEREProductID={0}ANDIsActive=1″,_
txtProductID.Text)
cmd.Prepare()
C.cmd.CommandText=_
String.Format(”SELECTProductID,”+_
“NameFROMProductWHEREProductID={0}ANDIsActive=1″,_
txtProductID.Text)
cmd.CommandType=CommandType.TableDirect
D.cmd.CommandText=”SELECTProductID,”+_
“NameFROMProductWHEREProductID=@productIDANDIsActive=1″
cmd.Parameters.AddWithValue(”@productID”,txtProductID.Text)
Answer:D
19.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.The
applicationconnectstoaMicrosoftSQLServer2005database.
Theapplicationanalyzeslargeamountsoftransactiondatathatarestoredinadifferentdatabase.
Youwritethefollowingcodesegment.(Linenumbersareincludedforreferenceonly.)
01using(SqlConnectionconnection=new
SqlConnection(sourceConnectionString))
02using(SqlConnectionconnection2=new
SqlConnection(destinationConnectionString))
03using(SqlCommandcommand=newSqlCommand())
04{
05connection.Open();
06connection2.Open();
07using(SqlDataReaderreader=command.ExecuteReader())
08{
09using(SqlBulkCopybulkCopy=new
SqlBulkCopy(connection2))
10{
11
12}
13}
14}
Youneedtocopythetransactiondatatothedatabaseoftheapplication.
Whichcodesegmentshouldyouinsertatline11?
A.reader.Read()
bulkCopy.WriteToServer(reader);
B.bulkCopy.DestinationTableName=”Transactions”;
bulkCopy.WriteToServer(reader);
C.bulkCopy.DestinationTableName=”Transactions”;
bulkCopy.SqlRowsCopied+=new
SqlRowsCopiedEventHandler(bulkCopy_SqlRowsCopied);
D.while(reader.Read())
{
bulkCopy.WriteToServer(reader);
}
Answer:B
20.YoucreateanapplicationbyusingtheMicrosoft.NETFramework3.5andMicrosoftADO.NET.The
applicationconnectstoaMicrosoftSQLServer2005database.
Theapplicationanalyzeslargeamountsoftransactiondatathatarestoredinadifferentdatabase.
Youwritethefollowingcodesegment.(Linenumbersareincludedforreferenceonly.)
01UsingconnectionAsNewSqlConnection(sourceConnectionString)
02Usingconnection2As_
NewSqlConnection(destinationConnectionString)
03UsingcommandAsNewSqlCommand()
04connection.Open()
05connection2.Open()
06UsingreaderAsSqlDataReader=command.ExecuteReader()
07UsingbulkCopyAsNewSqlBulkCopy(connection2)
08
09EndUsing
10EndUsing
11EndUsing
12EndUsing
13EndUsing
Youneedtocopythetransactiondatatothedatabaseoftheapplication.
Whichcodesegmentshouldyouinsertatline08?
A.reader.Read()
bulkCopy.WriteToServer(reader)
B.bulkCopy.DestinationTableName=”Transactions”
bulkCopy.WriteToServer(reader)
C.bulkCopy.DestinationTableName=”Transactions”
AddHandlerbulkCopy.SqlRowsCopied,_
AddressOfbulkCopy_SqlRowsCopied
D.Whilereader.Read()
bulkCopy.WriteToServer(reader)
EndWhile
Answer:B
Testking CompTIA A+ 220-701 Certification Exam Brain Dumps
In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is
CompTIA A+ Essentials, exam number 220-701. The CompTIA A+ Essentials examination measures
necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 500
hours of hands-on experience in the lab or field. Successful candidates will have the knowledge required to
understand the fundamentals of computer technology, networking, and security, and will have the skills
required to identify hardware, peripheral, networking, and security components. Successful candidates will
understand the basic functionality of the operating system and basic troubleshooting methodology, practice
proper safety procedures, and will effectively interact with customers and peers.
CompTIA A+ is ISO 17024 Accredited (Personnel Certification Accreditation) and, as such, undergoes
regular reviews and updates to the exam objectives. The following CompTIA A+ Essentials objectives
reflect the subject areas in the 2009 Edition of the exam and result from subject matter expert workshops
and industry-wide survey results regarding the skills and knowledge required of an entry-level IT
professional. The percentages in this document represent the relative importance of the subject areas
(domains) in the associated body of knowledge, and together establish the foundation of an entry-level IT
professional.
This examination blueprint includes domain weighting, test objectives, and example content. Example
topics and concepts are included to clarify the test objectives and should not be construed as a
comprehensive listing of all the content of this examination.
Candidates are encouraged to use this document to guide their studies. The contents of the examination
blueprint help prioritize topics and provide a guide of what to expect on the CompTIA A+ Essentials exam.
The table below lists the domains measured by this examination and the extent to which they are
represented. The CompTIA A+ Essentials (2009 Edition) exam is based on these objectives.
1.0 Hardware
1.1 Categorize storage devices and backup media
* FDD
* HDD
o Solid state vs. magnetic
* Optical drives
o CD / DVD / RW / Blu-Ray
* Removable storage
o Tape drive
o Solid state (e.g. thumb drive, flash, SD cards, USB)
o External CD-RW and hard drive
o Hot swappable devices and non-hot swappable devices
1.2 Explain motherboard components, types and features
* Form Factor
o ATX / BTX,
o micro ATX
o NLX
* I/O interfaces
o Sound
o Video
o USB 1.1 and 2.0
o Serial
o IEEE 1394 / Firewire
o Parallel
o NIC
o Modem
o PS/2
* Memory slots
o RIMM
o DIMM
o SIMM
* Processor sockets
* Bus architecture
* Bus slots
o PCI
o AGP
o PCIe
o AMR
o CNR
o PCMCIA
* PATA
o IDE
o EIDE
* SATA, eSATA
* Contrast RAID (levels 0, 1, 5)
* Chipsets
* BIOS / CMOS / Firmware
o POST
CompTIA A+ 220-701 Objectives
Copyright (C) 2008 by the Computing Technology Industry Association. All rights reserved.
The CompTIA A+ 220-701 Objectives are subject to change without notice.
The comptia A+ 220-701 exam braindumps
1. Which of the following types of portable media offers the LARGEST storage capacity?
A. DVD-DL
B. CD-RW
C. CD-R
D. DVD-R
Answer: A
2. Which of the following are valid ports for printing over a network? (Select TWO).
A. USB 001
B. \\computername\sharename
C. SNMP
D. IP_ip_address
E. IEEE 1394
Answer: BD
3. While performing a preventative maintenance check on a personal computer, a technician notices that
several unused expansion card slots have open ports. Which of the following BEST describes why the
covers for these card slots should be reinstalled?
A. Help limit radio frequency interference (RFI) inside the case.
B. Help ensure proper air flow through the case.
C. Help prevent moisture buildup in the case.
D. Help limit electrostatic discharge (ESD) inside the case.
Answer: B
4. Which of the following protocols uses port 80?
A. SMTP
B. HTTP
C. HTTPS
D. FTP
Answer: B
5. Which of the following allows verification of the port that a printer is currently using?
A. The print queue window from system tray
B. Properties of the printer from the Printers Control Panel
C. Print spooler view in the Printers Control Panel
D. Properties of the port within Device Manager
Answer: B
6. Users are reporting that print jobs being sent to a shared printer are not printing. A technician has verified
the printer is online and prints a configuration page from the printer. Which of the following is the MOST
likely cause of the issue? (Select TWO).
A. QoS for printing is not functioning over the LAN.
B. The printer needs to have a cartridge replaced.
C. A job in error status is at the top of the print queue.
D. The printers IP address has changed.
E. New drivers have been released and need to be installed.
Answer: CD
7. Which of the following connector types is used with twisted pair cable?
A. T-Connector
B. BNC
C. RJ-45
D. LC
Answer: C
8. Which of the following bus speeds is used for a PCIe card? (Select TWO).
A. 1x
B. 3x
C. 6x
D. 8x
E. 24x
Answer: AD
9. A user calls and says they cannot get to the Internet. How would a technician walk the user through
checking the IP address and default Gateway on the computer?
A. Start>Run>type ipconfig>click OK and ask user to read the results.
B. Start>Run>type cmd>click OK>type ipconfig /flushdns>press enter and ask user to read the results.
C. Start>Run>type cmd>click OK>type ipconfig /release>press enter key and ask user to read the results.
D. Start>Run>type cmd>click OK>type ipconfig /all>press enter key and ask user to read the results.
Answer: D
10. Which of the following BEST describes the function of a DNS server?
A. Secures network traffic through shared key encryption.
B. Provides resolution of host names to IP addresses.
C. Provides security for a network through the use of ACLs.
D. Dynamically assigns IP addresses for easy client configuration.
Answer: B
11. Which of the following is needed to perform an ASR restore in Windows XP?
A. Operating system CD
B. Recovery console
C. Vendor recovery CD
D. ERD disk
Answer: A
12. Which of the following commands verifies connectivity between two hosts? (Select TWO).
A. chkntfs
B. dxdiag
C. tracert
D. ipconfig
E. ping
Answer: CE
13. A technician notices that there is a second partition on the primary hard drive. This partition is not
assigned a drive letter and is not accessible from Windows. Which of the following is the MOST likely
explanation for this extra partition?
A. Space reserved by the drive manufacturer for firmware.
B. Space set aside by Windows for use by the virtual memory swap file.
C. A potentially dangerous virus has been downloaded onto the system.
D. A recovery partition put there by the manufacturer.
Answer: D
14. Which of the following describes the 25 or 9 pin connector with male pins on the back of a laptop
computer?
A. Parallel port
B. Serial port
C. IEEE 1394 port
D. USB port
Answer: B
15. A technician needs to assign a default subnet mask for a class B network to a network device that was
just installed. Which of the following would the technician use?
A. 224.0.0.1
B. 255.0.0.0
C. 255.255.0.0
D. 255.255.255.0
Answer: C
16. Which of the following printers would be the BEST choice for printing on multi-part forms?
A. Impact printer
B. Thermal printer
C. Inkjet printer
D. Laser printer
Answer: A
17. A user reports that their computer suddenly will not boot. When the technician arrives, they discover that
the user is very worried they will not be able to complete a research paper theyve been working on which is
due by the end of the day. Which of the following is an appropriate response to the users concerns?
A. A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that
caused the problem?
B. I understand your concern, and will try to have your computer working again as quickly as possible so
that you can finish your report.
C. If the paper was so important to you, you should have created a backup copy so you could finish it on
another computer.
D. I do not understand why you are upset. I am sure your professor will understand and you will be able to
turn in the paper tomorrow.
Answer: B
18. Which of the following hardware is hot pluggable? (Select THREE).
A. eSATA
B. Express Card/54
C. PS/2 peripherals
D. MIDI devices
E. NIC
F. USB
Answer: ABF
19. Which of the following is an advantage of upgrading to a 64-bit version of Windows?
A. A greater number of dynamic disks or disks larger than 1 TB can be supported.
B. Multiple applications running in 16-bit compatibility mode are supported.
C. More than 4GB of RAM, in some cases up to 128GB of RAM can be supported.
D. A new anti-virus protection scheme called Data Execution Prevention is supported.
Answer: C
20. A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the
building. Which of the following safety measures should the technician take?
A. Wear a back brace when lifting and carrying the CRTs to the storage room.
B. Wear anti-static wrist straps to prevent ESD in the new monitors.
C. Recycle the monitors after removing the capacitors for use in other monitors.
D. Ask several technicians for help in lift the CRT monitors and use a cart for transporting them.
Answer: D
21. A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the
technician MOST likely have to do to start the installation?
A. Press the F8 Key
B. Press the F3 Key
C. Press the F2 Key
D. Press the F6 Key
Answer: D
22. After installing a new SATA hard drive the technician notices the drive is hot to the touch and is giving off
a slight odor. Which of the following should the technician do?
A. Install a larger fan near the hard drive to cool the system.
B. Clean the drive with compressed air and continue to use it.
C. Remove and replace the drive.
D. Apply more thermal compound and reseat the drive.
Answer: C
23. Which of the following BEST describes the initial process of setting up a new operating system from a
CD-ROM?
A. Format a partition, install device drivers, and install the operating system.
B. Create a partition, format the partition, and install the operating system.
C. Install the operating system, create a partition, and install device drivers.
D. Install the operating system, install device drivers, and create a partition.
Answer: B
24. Which of the following interfaces are typically supported on the input side of a KVM switch?
A. PS/2, VGA, USB
B. DB25, DB9, PS/2
C. PS/2, DB9, USB
D. PS/2, DB25, VGA
Answer: A
25. While a technician is responding to a customers call, a co-worker keeps insisting on telling the
technician about their weekend. Which of the following is the BEST course of action?
A. Ask the customer permission to put them on hold and listen politely to the co-workers stories.
B. Put the customer on hold just for a few minutes and join the conversation.
C. Forward the customer to another technician and join the conversation.
D. Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
Answer: D
26. Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?
A. Up to 16GB
B. Up to 32GB
C. Up to 1024GB
D. Up to 2048GB
Answer: D
27. The BEST information to document when changing the refresh rate on the display is to include:
A. the previous refresh rate and the new refresh rate applied.
B. the method that was used to access the display properties to change the refresh rate.
C. all the refresh rates that were tested.
D. the color resolution the user requested as well as the refresh rate.
Answer: A
28. Which of the following features is only available with the Windows XP Professional version as compared
to the Windows XP Home version?
A. Simple File Sharing
B. Basic Disk Partitions
C. Remote Desktop
D. Joining a domain
Answer: D
29. A technician receives a boot error message OS not found. Which of the following should the technician
check?
A. The boot order in the BIOS
B. If Plug and Play is enabled
C. If the computer is in Safe Mode
D. If the BIOS is current
Answer: A
30. A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the
technician has a discussion with the customer and reviews some examples of their print jobs. Which of
the following should the technician do NEXT?
A. Clean the toner cartridge.
B. Change the paper.
C. Replace the fuser.
D. Print a test page.
Answer: D
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1.Asystempowerson,beginsPOST,displaystheBIOSversioninformationandthenhangswiththeerror
messageErrorloadingoperatingsystem.WhichofthefollowingisMOSTlikelycauseofthisissue?
A.Avirushasinfectedthesystem
B.CorruptedBOOT.INIfile
C.CorruptMBR
D.Bootsectorcorruption
Answer:C
2.AclienthasbeenunabletofixcorruptionofsystemfilesanddoesnothaveabackuporanAutomated
SystemRecovery(ASR)disk.WhichofthefollowingistheBESTactiontotakenext?
A.Copythemissingfilefromanothercomputerandreboot.
B.ExecuteaWindowsrepairfromtheWindowssetupmedia.
C.BootintotheRecoveryConsoleandexecuteFIXBOOT.
D.RebootandpresstheF2keywhenprompted.
Answer:B
3.Atechnicianiscalledforacomputerthatisnotconnectingtothenetwork.Whichofthefollowingwould
betheMOSTcommontoolusedtoidentifytheissue?
A.Cabletester
B.Multimeter
C.Loopbackplugs
D.Crossovercable
Answer:A
4.WhichofthefollowingistheBESTsolutionforrepairingaharddrivethatresultsintheNTLDRismissing
displayuponbooting?
A.Userecoveryconsoleandthefixmbrcommand.
B.Userecoveryconsoleandthebootcfg/rebuildcommand.
C.Userecoveryconsoleandthefixbootcommand.
D.Userecoveryconsoleandthechkdskcommand.
Answer:C
5.Acustomerreportstheyareunabletoconnecttoanycomputersoutsideoftheofficeandtheyareunable
toconnecttotheInternet.Whenthetechnicianrunsipconfig,thecustomergetsthefollowingoutput:
IPaddress169.254.2.4
SubnetMask.255.255.0.0
DefaultGateway.
Whichofthefollowingcouldbecausingtheissue?
A.Thesubnetmaskisnotcorrectlyconfigured.
B.TheDNSclienthasnotbeenconfiguredonthecomputer.
C.TheDHCPclientisunabletoobtainanIPaddressfromtheDHCPserver.
D.Thedefaultgatewayisnotspecified.
Answer:C
6.Auserreportsthattheirsystemisstartingtorunslower,especiallywhenopeninglargelocalfiles.The
systemhassufficientRAMfortheusersapplications,buttheharddriveseemstohavehigherthannormal
activitywhenopeninglargefiles.WhichofthefollowingwouldbetheBESTtooltodiagnoseand
troubleshootthisproblem?
A.TaskManager
B.NTBACKUP
C.FDISK
D.DiskDefragmenter
Answer:D
7.AuserstatestheyreceiveamessageBootdevicenotfoundhalfofthetimetheyboottheirsystem.
WhichofthefollowingistheMOSTlikelycause?
A.AdeadCMOSbattery
B.TheOSisnotinstalledontheharddrive
C.AfaultyRAM
D.AfaultyHDDconnection
Answer:D
8.Auserreportstheycannolongerchangethewebbrowserhomepage.WhichofthefollowingisMOST
likelytheproblem?
A.TheyareusingthewrongWEPkey.
B.Theyhavebeeninfectedwithmalware.
C.TheyhavelostInternetconnectivity.
D.Theyneedtoupdatetheirnetworkdevicedrivers.
Answer:B
9.AtechnicianneedstocheckwhichportsareopenintheWindowsFirewall.Whichofthefollowingwill
allowthetechniciantoviewthesesettings?
A.netshfirewallshowlogging
B.ipconfig/all
C.netshfirewallshowstate
D.arp-a
Answer:C
10.Whichofthefollowingaremethodstoautomaticallyupdatetheantivirusapplication?(SelectTWO).
A.Establishrulesintheemailschedulingprogramtoperformupdates.
B.SelectUpdateNowfromtheprogramoptions.
C.UsetheAutomaticUpdatefeaturebuiltintotheapplication.
D.Usescripts.
E.UseWindowsUpdate.
Answer:CD
11.Aremoteuserisattemptingtoinstallanewexternalstoragedeviceontheircomputer.Theuserreports
theyonlyhaveoneportopenonthebackofthedeviceandtheportissimilartotheUSBporttheirmouseis
connectedto.TheporthasabevelononesideandisslightlylargerthantheUSBport.Whichofthe
followingconnectortypesisMOSTlikelybeingdescribed?
A.IEEE1394
B.USB2.0
C.PCMCIA
D.Parallel
Answer:A
12.AcustomerreportsthattheirnewlypurchasedWindowsVistaHomePremiumnotebookisunableto
seeothercomputersintheirhomeoffice.WhichofthefollowingistheMOSTlikelycause?
A.TheWindowsDefenderserviceisturnedon.
B.TheNetworkLocationTypeisWork.
C.TheNetworkLocationTypeisPrivate.
D.TheNetworkLocationTypeisPublic.
Answer:D
13.AWindowsXPsystemlocksupaftertheGUIstartstoload.ThesystemwillstartinSafeMode.The
EventViewerreportsthatadriverfailedtoload.Whichofthefollowingmethodswouldhelpdiagnosethe
problem?
A.Enablebootlogging.InSafeMode,readthentbtlog.txtfile.
B.InSafeMode,runthesigverifutility.
C.RestartthesystemfromtheOEMrecoveryCD;doafullrestore.
D.InSafeMode,runthedriverqueryutility.
Answer:A
14.Auserworksdailywithvideoproductionandneedsportablestoragewhichwillallowthemtotransport
theirworkbackandforthfromhome.Takingtheusersstorageandbandwidthrequirementsinto
consideration,whichofthefollowingwouldBESTsuittheusersneeds?
A.AnexternalharddriveconnectedviaeSATA
B.AnexternalharddriveconnectedviaUSB2.0
C.Anexternalharddriveconnectedviaserial
D.AthumbdriveconnectedviaUSB2.0
Answer:A
15.Acomputerisfailingtoboot.WhichofthefollowingtoolswouldbeusedFIRSTintroubleshooting?
A.TimeDomainReflectometer(TDR)
B.Oscilloscope
C.Powersupplytester
D.Spectrumanalyzer
Answer:C
16.WhichofthefollowingwillresettheBIOSsettings?(SelectTWO).
A.UnplugtheCMOSbattery.
B.Unplugthepowersupply.
C.Switchontheresetjumper.
D.ReplacetheRAM.
E.UnplugtheCPU.
Answer:AC
17.Acustomerwantstocheckwhethertheyhavethenecessarytoolsenabledtopreventintrusionsand
virusattacksonaWindowsVistaworkstation.Whichofthefollowingtoolscanbeusedtodisplaythe
currentconfiguration?
A.SecurityCenter
B.EventViewerSecuritylog
C.WindowsDefender
D.WindowsFirewall
Answer:A
18.AfteratechnicianinstallsanewCMOSbatteryonamotherboard,whichofthefollowingwillthe
technicianhavetochange?
A.Firmwareversion
B.Systemdate/time
C.Busspeeds
D.Jumpersettings
Answer:B
19.AtechnicianistroubleshootingaWLANcardinalaptop.Thewirelessinfrastructureis802.11g.The
WLANcardisshowingconnectedat11Mbps.WhichofthefollowingwouldbetheBESTreasonwhythe
WLANcardisperformingatthatspeed?
A.TheWLANcardis802.11g.
B.TheWLANcardis802.11b.
C.TheWLANcardis802.11n.
D.TheWLANcardis802.11a.
Answer:B
20.AuseristryingtobootadesktopPCfromtheirA:drive.Whichofthefollowingdevicesistheuser
describing?
A.Thefloppydrive
B.Theharddrive
C.TheCD-ROMdrive
D.TheDVD-ROMdrive
Answer:A
21.Atechnicianhasjustinstalledanupgradedgraphicscard.Thecomputerspowerturnsoffbeforeit
finishesbooting.Whichofthefollowingisthecauseoftheproblem?
A.Themonitorcannotdisplaytheincreasedresolutionthatisafeatureofthenewgraphicscard.
B.Thepowersupplydoesnotprovideenoughwattagetopowerthenewgraphicscard.
C.Thenewgraphicscardisincompatiblewiththeexistingprocessor.
D.ThecomputerdoesnothaveenoughRAMtosupportthenewgraphicscard.
Answer:B
22.AtechniciannoticesthattheBIOSeventlogshowsachassisintrusion.Whichofthefollowingisthe
MOSTlikelyreasonfortheevent?
A.Thereisalooseobjectinthecase.
B.Anopticaldrivedrawerisopen.
C.Thecomputercasewasopened.
D.Anattackerhackedintothesystem.
Answer:C
23.AtechnicianiscleaningspywarefromaWindowsXPmachine.Becauseoftheinfections,theunit
cannotbrowsetheInternettoobtainanti-virusupdates.WhichofthefollowingistheBESTcourseofaction?
(SelectTWO).
A.Bootintosafemodeandformatthedrive.
B.Installapop-upblockerandupdateInternetExplorer.
C.BoottoSafeModewithNetworkingandattemptupdates.
D.BootintosafemodeandperformCHKDSK.
E.Applyupdatesmanuallybydownloadingthedefinitionfilesonanothermachine.
Answer:CE
24.IfatechnicianistravelingoutsideoftheUS,whichofthefollowingshouldbecheckedbeforesettingup
aworkstation?
A.Localfileformat
B.Wattagesetting
C.Localpowercodes
D.Voltagesetting
Answer:D
25.AfterremovingseveralobsoleteprogramsfromaPC,auserisexperiencingslowerthanusually
processingtimes.WhichofthefollowingwouldbetheBESTwaytospeeduptheprocessing?
A.Useanexternalharddrive.
B.Defragtheharddrive.
C.AddmoreRAMtothecomputer.
D.Installalargerharddrive.
Answer:B
26.WhichofthefollowingcouldcauseanInaccessiblebootdriveerrorduringthebootprocess?
A.HDDfailure
B.DVIfailure
C.USBfailure
D.CDfailure
Answer:A
27.Acomputerisredeployedaftersittinginstorageforayearandisnowdisplayingthewrongdate.Which
ofthefollowingisthecause?
A.ThecomputersBIOSiscorrupt.
B.Thecomputersoperatingsystemneedstobeupdated.
C.ThecomputersCMOSbatteryhaslostitscharge.
D.Thecomputerspowersupplyisfailing.
Answer:C
28.WhichofthefollowingistheBESTwaytodenyunauthorizedcomputersaccesstoanetwork?
A.DisableDHCP.
B.UseMACfiltering.
C.DisabletheSSIDbroadcast.
D.Useanetworkfirewall.
Answer:D
29.Whichofthefollowingcommandswillallowatechniciantodisablestartupprograms?
A.format
B.sfc
C.edit
D.msconfig
Answer:D
30.WhichofthefollowingcommandswouldcreateanemergencyrepairdiskfortheWindows2000
Professionaloperatingsystem?
A.rdisk.exe
B.bootdisk.exe
C.bootcfg/rebuild
D.erd.exe
Answer:A
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1. In Windows XP, which command can be used to view both the IP address and the NIC (network interface
card) MAC address?
A. IPCONFIG /A
B. IPCONFIG /ALL
C. IPCONFIG
D. WINIPCFG
Answer: B
2. Which of the following enables a Windows 2000 server to assign IP addresses?
A. WINS (windows internet name service)
B. DHCP
C. DNS
D. IIS
Answer: B
3. Which common Internet protocol allows for retrieval of e-mail from a server?
A. ISP
B. POP
C. FTP
D. SMTP
Answer: B
4. Which tool can be used to view TCP/IP configuration settings on a Windows 2000 machine?
A. TRACERT
B. IPCONFIG
C. NSLOOKUP
D. WINIPCFG
Answer: B
5. Which system is used to resolve names on the Internet, such as comptia.org, to IP addresses?
A. WINS (windows internet name service)
B. HOSTS
C. DNS
D. LMHOSTS
Answer: C
6. When making a serial connection between two Windows 2000 machines, which type of cable is needed
for proper communications?
A. RG-59 coaxial cable
B. RS-232 Null Modem cable
C. telephone cable
D. UTP CAT5 patch cable
Answer: B
7. In Windows 2000, where should you go to join a workgroup or domain?
A. Device Manager
B. System Properties
C. Membership Manager
D. Network and Dial Up Connections
Answer: B
8. A user can send e-mail, but cannot receive any e-mail. Which of the following settings should be
verified in the e-mail account?
A. MAC address
B. TCP/IP address
C. POP Server settings
D. SMTP Server settings
Answer: C
9.Which Internet protocol encrypts and decrypts user page requests, as well as the pages that are returned
by a web server using SSL?
A. NNTP
B. FTP
C. HTTP
D. HTTPS
Answer: D
10. Safe Mode is an essential Startup tool for troubleshootingWindows 98. Which two methods cause the
system to start up in Safe Mode? (Select TWO)
A. start the system in DOS Mode and run the WIN /S command
B. press the
C. start the system in DOS Mode and run the SAFE.EXE file
D. hold
Answer: BD
11. How can swap file performance in Windows 2000 Professional be increased?
A. limit the Swap File to one physical disk
B. distribute the Swap File among multiple physical disks
C. distribute the Swap File over multiple partitions on the same physical disk
D. limit the size of the Swap File to the amount of RAM + 2 MB
Answer: B
12. Which utility allows a technician to see the status of system resources such as IRQs on a Windows
2000 computer?
A. Add / Remove Hardware
B. WINNT32
C. SYSEDIT
D. Device Manager
Answer: D
13. Internet cookies are lost when upgrading from Windows 98 or Windows Me to Windows XP. What is
the MOST likely cause?
A. Internet Explorer cookies from Windows 98 or Windows Me are incompatible with Windows XP.
B. Internet Explorer 4x was installed prior to upgrading to Windows XP.
C. Windows XP has a different user profile structure than Windows 98 or Windows Me and the upgrade
process does not migrate cookies.
D. Windows XP default Internet security option settings delete cookies during upgrades from Windows 98
or Windows Me.
Answer: C
14. Windows 98 SE allows upgrades to which of the following operating systems? (Select THREE)
A. Windows XP Home
B. Windows XP Professional
C. Windows 2000 Professional
D. Windows NT 4.0
Answer: ABC
15. How is the Disk Defragmentation utility in Windows XP accessed?
A. open a command prompt and type DEFRAG
B. at Startup, press the
C. right-click My Computer, Manage, Disk Defragmenter
D. right-click Drive icon, Tools, Defragment Now
Answer: C
16. In which situation(s) willWindows XP advise the technician installing a device that the driver is signed or
not?
A. in all cases
B. for some non PnP (non plug and play) device drivers and all PnP (plug and play) device drivers
C. for all non PnP (non plug and play) device drivers and most PnP (plug and play) device drivers
D. not for any non PnP (non plug and play) device drivers, only for all PnP (plug and play) device drivers
Answer: D
17. By default, what is Driver Signing set to in Windows XP?
A. Ignore
B. Warn
C. Block
D. Not installed
Answer: B
18. What should the technician do to keep Windows XP computers updated with SPs (service packs),
device drivers, and system security updates?
A. reload Windows XP
B. run WINUPDATE.EXE
C. run Windows Update
D. run SYSUPDTE.EXE
Answer: C
19. Which of the following circumstances would automatically create a system restore point? (Select
TWO)
A. installation of an unsigned driver
B. a system crash
C. installation of an application that uses Windows Installer or installation of Shield Pro version 6.0 or later
D. installing an update by using the Windows Update or Automatic Updates
E. each time the system is rebooted
Answer: AD
20. Which of the following is the command that installs Recovery Console on the Boot menu from the
Windows 2000 CD?
A. DRIVE LETTER:\TOOLS\RCINSTALL.EXE
B. DRIVE LETTER:\i386\WINNT32.EXE /RECCONS
C. DRIVE LETTER:\i386\CMDCONS.EXE
D. DRIVE LETTER:\i386\WINNT32.EXE /CMDCONS
Answer: D
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1. A defective CD-ROM drive is replaced with a new CD-ROM drive. The new CD-ROM drive is able to
read any CD that it accesses, but music CDs do not play music. What is the MOST likely cause of this
problem?
A. The audio cable is not connected to the drive.
B. The ribbon cable is not connected.
C. The power cable is not connected.
D. The CD-ROM drivers are not installed.
Answer: A
2. What is the FIRST and most important step in system troubleshooting?
A. back up the system data
B. gather information about the problem
C. try rebooting the system to see if that fixes the problem
D. check the System Error Log or Event Log
Answer: B
3. Which of the following is NOT a phase of the troubleshooting process?
A. confirm the repair
B. define the problem
C. document the results
D. simplify the problem
Answer: D
4. An A+ Certified Technician MUST do an install on a Windows XP system from the distribution CD.
However, the system does not boot from this CD. What is the MOST likely cause of this problem?
A. The CD is defective.
B. The CD is not bootable.
C. The CD-ROM drive is defective.
D. The Boot Sequence is not set in the BIOS to boot first from the CD.
Answer: D
5. A computer boots up with the error “CMOS Checksum Failure.” Which of the following components
needs to be replaced?
A. power supply
B. CMOS chip
C. motherboard
D. CMOS battery
Answer: D
6. Which test checks the transmitter and receiver of a local modem?
A. data parity
B. analog loop back
C. local digital loop back
D. remote digital loop back
Answer: B
7. Which components are designed to be conveniently replaced by a service technician?
A. SMDs (surface mounted devices)
B. FRUs (field replacement units)
C. FESs
D. BEMs
Answer: B
8. A client asks a technician to add a DVD+R burner to a computer system. The technician does this and
successfully tests the drive. Three weeks later, the client calls and says that the burner is no longer
working. The technician learns that the drive reads CDs and DVDs, but will no longer burn DVDs. When
arriving on site, what is the FIRST action that the technician should take?
A. check for a faulty IDE cable
B. be sure that the DVD+R is formatted before using it
C. check for incompatible media
D. re-install the DVD burning software
Answer: C
9. A user complains that a computer monitor is experiencing a jitter. Replacing the monitor and video card
does not fix the problem. Which of the following could be causing the problem?
A. ESD (electrostatic discharge)
B. motherboard
C. RAMDAC
D. EMI (electromagnetic interference)
Answer: D
10. A customer receives a CD-RW disk from a computer vendor. The customer tries to read the disk in a
computer with a 4X CD-ROM drive and is unable to read any information. The customer tries the CD-RW
disk on a 32X CD-ROM drive and it reads correctly. What is the cause of this problem?
A. The 4X CD-ROM drive has dirty optics or laser and requires cleaning.
B. The 4X CD-ROM drive needs to be jumpered to support CD-RW disks.
C. The 4X CD-ROM drive does not support the multi-read specification.
D. The 4X CD-ROM is fine, but the CD-RW disk has a flaw in its format.
Answer: C
11. A user reports that while printing a large document, the local printer fails to print and the document
cannot be deleted from the queue. What is the MOST likely cause of the problem?
A. The printer cable is not bi-directional.
B. The user does not have full printer administration rights.
C. The computer cannot spool and send the print job fast enough.
D. The print job is too big for the amount of available memory.
Answer: D
12. A Laser printer keeps getting a “Memory Overflow” error when printing a particular document. Which
three of the following are possible fixes? (Select THREE)
A. reset the printer cable
B. replace the toner cartridge
C. decrease the print resolution
D. add more RAM to the printer
E. reduce the RET (Resolution Enhancement Technology)
Answer: CDE
13. Which processor uses a Slot 1 configuration?
A. AMD Duron
B. AMD Thunderbird
C. Intel Pentium
D. Intel Pentium II
Answer: D
14. Which IP block is designated for private network use?
A. 127.0.x.x
B. 169.0.x.x
C. 190.100.x.x
D. 192.168.x.x
Answer: D
15. When replacing a power supply, what MUST the technician observe?
A. voltage
B. current
C. wattage
D. resistance
Answer: C
16. Which cleaning product should be used for the inside of a computer?
A. glass cleaner
B. a simple ammonia and water solution followed by an antistatic solution
C. a bleach solution followed by water
D. compressed air
Answer: D
17. What is the standard IRQ for the keyboard?
A. 9
B. 0
C. 1
D. 7
Answer: C
18. What is the MOST significant difference between EDO RAM and fast page mode DRAM?
A. EDO RAM is faster.
B. EDO RAM is slower.
C. EDO RAM is smaller.
D. EDO RAM is cheaper.
Answer: A
19. Where are the first computer instructions available when a microcomputer is powering up?
A. floppy drive
B. BOOT.INI
C. ROM
D. CONFIG.SYS
Answer: C
20. What is the FIRST step in diagnosing a completely dead computer that was working fine the day
before?
A. remove all peripherals and reinstall them one at a time
B. replace the CMOS battery
C. check the AC power cord and verify the power source
D. back up the entire hard drive
Answer: C
Testking CTT+ TK0-201 Certification Dumps
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1. Which of the following should a trainer take into consideration when providing motivational incentives?
A. They should be perceived by the learners as appropriate and necessary.
B. They should reflect group and not individual interests.
C. They should not require any type of instructional adjustment.
D. They should be given generously and freely to learners.
Answer: A
2. An instructor is unusually youthful in appearance. When teaching groups of older learners, this instructor
has noticed that they are frequently reluctant to accept the instructor’s competence to teach them. The
instructor has just received a teaching assignment for a group that will be primarily made up of learners 15
to 20 years older. Which of the following should be the instructor’s FIRST instructional priority?
A. Demonstrate acceptable personal conduct.
B. Demonstrate content expertise.
C. Demonstrate flexibility in response to learner needs and interests.
D. Demonstrate effective questioning techniques.
Answer: B
3. For this question, decide whether the action makes it likely or unlikely that a trainer will achieve the goal.
Select the BEST statement that explains why the action is likely or unlikely to accomplish the goal.
GOAL:To lead beginner-level learners to a thorough understanding of a concept that has just been
presented to them
ACTION: Frame systematic questions in a way that requires the learners first to apply the concept and
then to recall facts regarding the concept.
A. Likely, because the learners will have the benefit of guidance from the instructor.
B. Likely, because the questioning technique will enable learner success and confidence.
C. Unlikely, because the instructor is requiring learners to begin by responding to a cognitively higher-level
question.
D. Unlikely, because planned systematic questioning rarely aids learning.
Answer: C
4. Training that teaches needed job skills are a powerful training tool for which of the following reasons?
A. Learners are more at ease with the skills.
B. Instructors find it much easier to prepare and teach.
C. Learners know why the skills are relevant to them.
D. Instructors know the rationale for the skills.
Answer: C
5. An experienced instructor has just completed an instructional assignment that the instructor judges to
have been unsuccessful. The instructor believes that the difficulty experienced was due in part to the
scheduling of the course, which conflicted with the work schedules of many of the learners. Which of the
following is the MOST appropriate thing for the instructor to do in this situation?
A. Inform the learners’ supervisors that the planning for the course was inadequate.
B. Downplay the significance of learner comments since the course was not successful.
C. Report observations along with comments from the learners to the training manager.
D. Try to obtain the learners’ work schedules to support the instructor’s judgment about the cause of the
problem.
Answer: C
6. An instructor is demonstrating acceptable social practices in which of the following situations?
A. The instructor optimizes humor that arises from the context of the learning situation.
B. The instructor avoids the use of humor in the presentation of course materials so that no learner is
offended.
C. The instructor allows learners to use humor that may appear to be offensive in some situations, but is
deemed acceptable to the group.
D. The instructor discourages humor in the instructional setting.
Answer: A
7. An inexperienced instructor asks a seasoned instructor to observe a class. The experienced instructor
notes that the new instructor is very knowledgeable about the subject matter, but fails to interact with the
learners. Which of the following actions would MOST likely improve the situation?
A. After class, the experienced instructor should suggest the use of more questioning and hands-on
activities within the class.
B. The experienced instructor should politely interrupt the class and begin directing questions so that the
example is clear to the new instructor.
C. The experienced instructor should compliment the new instructor’s knowledge of the subject and avoid
giving criticisms in support of building confidence.
D. The experienced instructor should suggest the use of activities that capitalize on the new instructor’s
strengths, rather than techniques that may cause discomfort.
Answer: A
8. During introductions, the trainer asks students to give not only their names, but also their title and a
detailed description of what products or services their employers provide. The instructor would BEST use
this information as a:
A. reference point for analogies to bring the material closer to the students.
B. way to help students get a feel for who has the most experience with the product.
C. method of finding students who may be able to help others later in the class.
D. means for building teamwork among the learners to help them feel closer to one another.
Answer: A
9. A trainer, who has completed a training class, determines that the materials were inadequate for students
to meet the learning objectives. The training materials were created by the training center using technical
journals and other vendor manuals. Which of the following actions should the trainer take?
A. Ask to meet with the curriculum developers to see if they want help developing materials for the next
class.
B. Ask the training center to send supplementary materials to the students in the class.
C. Report the inadequacy and ask the training center staff to contact the curriculum developer to make
corrections.
D. Provide the curriculum developer with a specific list of corrections and changes to use for the next
course.
Answer: D
10. For this question, decide whether the action makes it likely or unlikely that an instructor will achieve the
goal. Select the BEST statement that explains why the action is likely or unlikely to accomplish the goal.
GOAL:To use appropriate methods to insure learner understanding of concepts and introduce new
concepts.
ACTION: The instructor presents to the learners several large case studies and then asks specific
questions related to each learning concept and its application to the case.
A. Likely, because the environment presented is related to real-life application of the concepts presented.
B. Likely, because it provides a transition between the new content and the skill sets already possessed.
C. Unlikely, because students have difficulty attributing a frame of reference to case studies.
D. Unlikely, because case studies rarely address the needs of the tactical learners in the group.
Answer: A
11. A learner asks the instructor a question that was covered before the lunch break. Which of the following
would the BEST response be from the instructor?
A. Answer the question in short form, citing where it was covered previously.
B. Redirect the question to the class, and allow other learners to answer.
C. Provide a more in-depth answer to the question so that the rest of the learners gain more from the
discussion.
D. Ask the learner to remain after class to review the material that was already covered.
Answer: B
12. A contract instructor has been hired to instruct a course on outstanding customer service for a large
organization. In preparation for the course, the FIRST step the instructor should take is to:
A. speak to company employees about the course.
B. offer ideas for course content.
C. review the course materials.
D. understand the organizational culture.
Answer: C
13. An instructor is discussing key material for a course when a learner asks a question that will lead to
material that the class is not yet prepared for. Which of the following is the BEST course of action for the
instructor?
A. Inform the learner that the question can be asked during a break.
B. Answer the question as not doing so may cause the learner to be confused.
C. Defer the question and assure the learner that it will be covered later in the course.
D. Inform the learner that the question falls outside of scope and will not be answered.
Answer: C
14. A student informs an instructor that the topic being covered is not relevant to their job and asks why it is
being covered. Which of the following is the MOST appropriate action?
A. Assign the student an alternative exercise while continuing with the lesson.
B. Ask the student what they would like to cover in the course.
C. Deviate from the curriculum and continue with another topic.
D. Explain the importance of the topic and how it relates to their job.
Answer: D
15. Which of the following are the FIRST ways to open a training session? (Select TWO).
A. Provide instructor introductions.
B. Start right into the lesson with no introduction.
C. Hand out supplemental course materials.
D. Identify the course and state the objectives of the course.
E. Explain the logistics of the course.
Answer: AD
16. An instructor is conducting an online class and notices some learners are less responsive than others.
The instructor wants to ensure all the learners are participating in the class. Which of the following is BEST
accomplish this? (Select TWO).
A. Send the less responsive learners a private message asking if there are any questions.
B. Observe the less responsive learners while performing tasks to ensure comprehension.
C. Ask the class as a whole if there are any questions, encouraging the less responsive learners to
respond.
D. Ask the less responsive learners direct questions about the subject matter.
E. Ask each of the learners how the material being presented is relevant to their job.
Answer: AE
17.While giving an overhead presentation the projector being used powers off.Which of the following is the
FIRST course of action?
A. Take a break and have technical support address the problem.
B. Lecture from the instructor notes until the next break.
C. Dismiss the class until the projector can be fixed.
D. Have technical support correct the problem immediately during class.
Answer: B
18. A learner comes into class with an inappropriate shirt that is offending other learners. Which of the
following should the instructor do FIRST?
A. Send the learner home immediately.
B. Tell the learner that they have won a free t-shirt but that they need to wear it today.
C. Quietly discuss the situation with learner and ask if they have any other shirts available.
D. Discuss the situation with the contact or facility manager to determine the best course of action.
Answer: C
19. Several learners are already familiar with the course topics, while other learners are having difficulty
with the course topics. Which of the following is the BEST action for the instructor to take?
A. Teach the course to the learners that are having difficulty and have the experienced learners do
independent labs.
B. Use diagrams that further clarify the material.
C. Encourage the learners who have experience with the course to share and discuss it with the class.
D. Teach expanded objectives so the experienced learners get the most out of the course.
Answer: C
20. An instructor is conducting a sales training seminar where the training consists of successful interaction
between the account representatives and the clients. The BEST method of training would be:
A. watch a video of the correct way to do it.
B. to have the instructor tell the representative what to say to close the sale.
C. role play potential real world scenarios.
D. to have the instructor demonstrate all the sales situations and the response to each situation.
Answer: C
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1. Which of the following could be installed to increase the processing capacity of some office printers?
A. duplexer
B. ROM
C. memory
D. Ethernet card
Answer: C
2. Which of the following describes the difference between a network hub and a network switch?
A. Hubs repeat all traffic and switches analyze and intelligently direct the traffic.
B. Hubs intelligently direct traffic and switches repeat all traffic.
C. A switch has an uplink port to add another switch for expansion. A hub does not.
D. A hub has an uplink port to add another hub for expansion. A switch does not.
Answer: A
3.Which of the following is MOST likely the cause of a printing problem if a user is receiving an error before
a job is seen in the print queue?
A. Print spooler service is stopped.
B. Too many documents are being printed at once.
C. The size of the document being printed is too large.
D. There is a mechanical problem with the printer.
Answer: A
4. A customer has an older laptop and wants to have the processor upgraded to make the laptop run faster.
Which of the following would be the BEST action to take?
A. Fill out a work order for the customer and upgrade the laptop.
B. Inform the customer that upgrading RAM would be a better option.
C. Tell the customer that the laptop cannot be upgraded to increase performance and a new laptop should
be purchased.
D. Inform the customer to avoid using the laptop on battery power and performance will improve.
Answer: B
5. A user reports that a local ink jet printer is not printing. The user has a signed driver, the printers
hardware is working, ink is full, print heads are clean, and the printer is connected correctly via USB. The
print queue has 20 documents waiting for the printer.Which of the following is MOST likely the cause of the
problem?
A. The print head has failed.
B. The printer is set to offline mode in Windows XP.
C. There is insufficient memory installed in the printer.
D. Windows firewall is blocking packets being sent to the printer.
Answer: B
6.Which of the following would be the BEST method to use to determine whether a laptop battery is seated
correctly?
A. Shake the battery housing while the computer is on.
B. Remove the battery while the computer is plugged in.
C. Turn the computer on with the alternating current (AC) cord unplugged.
D. Change the advanced power management settings in the BIOS.
Answer: C
7. When using an ink jet printer, a user reports that some colors seem to be missing intermittently. Which of
the following is MOST likely the cause of the problem?
A. There is a problem with the document being printed.
B. The printer needs to be calibrated.
C. An incorrect paper type is being used.
D. The print head is clogged.
Answer: D
8. Which of the following would be the cause if a system utilizing a shared memory bus system that had its
memory upgraded continues to have performance issues when using a graphic-intensive application?
A. The CPU acceleration needs to be configured to the maximum setting.
B. The screen refresh rate needs to be set to the minimum possible settings.
C. The shared system can only utilize a fixed amount of memory from system bus.
D. The Enable Write combining option needs to be selected in the Troubleshooting tab of the Advanced
setting in the Control Panel Display applet.
Answer: C
9. A dual-layer DVD-R disc has a maximum data capacity of:
A. 4.7GB
B. 2.1GB.
C. 700MB.
D. 9.4GB.
Answer: D
10. A technician is working on a laptop that is powered on but has a black LCD screen. Which of the
following should the technician do to start troubleshooting the laptop?
A. Replace the LCD inverter.
B. Connect an external monitor to the laptop.
C. Replace the LCD screen.
D. Connect a video tuner to the laptop.
Answer: B
11. A technician receives a new printer for repair and the work order states that when powered on the
printer makes a loud noise and will not print. Which of the following actions should the technician take?
A. Install new drivers on the computer.
B. Install a new ink cartridge.
C. Install a print head on the printer.
D. Remove the packing tape from the print head.
Answer: D
12. A shipping department is reporting that a laser printer in the receiving area is becoming jammed
because the printer attempts to pull several sheets of paper for each print. Which of the following may be
the cause?
A. The paper is sticking to the corona wire and causing the jam.
B. Humidity is causing the paper to stick together.
C. A4 paper is being used and may not be supported by laser printers.
D. The fusion roller is dirty and pulling too many sheets of paper.
Answer: B
13. Which of the following is used to produce the best LCD image on a laptop?
A. Active matrix
B. Active scanning
C. Dual scan
D. Passive matrix
Answer: A
14. When installing a new scanner, Windows XP does not automatically recognize the scanner. Which of
the following actions should be taken?
A. Use the Scanners and Cameras Wizard to add the device.
B. Enable the scanner in the BIOS.
C. Add new printer Wizard.
D. Ensure the scanner is not locked.
Answer: A
15. Which of the following may cause a printer to not print correctly after updating from Windows 98 to
Windows XP?
A. Incorrect printer driver.
B. Printer needs calibration.
C. Dirty printer head.
D. Font settings on the printer
Answer: A
16. Which of the following would be the LAST step to take when installing a network printer?
A. Print the test page.
B. Print a blank sheet of paper.
C. Ping the printer’s IP address.
D. Reboot the computer.
Answer: A
17. Which of the following is the recommended maintenance for a laser printer?
A. Clean all fan filters; wipe down the paper path and re-adjust the corona wire.
B. Clean all pickup rollers; re-adjust the corona wire and replace the fuser assembly.
C. Clean all pickup rollers; replace the fuser assembly and clean all fan filters.
D. Clean all pickup rollers; wipe down the paper path and clean all fan filters.
Answer: D
18. A technician is locked out of a desktops BIOS because of a forgotten password. Which of the following
is a method of removing the password?
A. Replace the power supply unit.
B. Reseat the systems memory.
C. Reset the proper jumper.
D. Re-install the operating system.
Answer: C
19. Before removing a shared folder from a computer on a network, which of the following should be done
FIRST?
A. Defragment the computer’s hard drive.
B. Notify all users.
C. Close all open files.
D. Remove share privileges.
Answer: B
20. Which of the following would be an example of a biometric device?
A. USB security key
B. smart card reader
C. thumb print reader
D. encryption password
Answer: C
